Zendesk backup coverage
Keepit backs up the following Zendesk data:
Required data coverage
Tickets
- Ticket comments and attachments
- Ticket fields (custom and standard)
- Ticket forms
- Archived tickets
Users
- Team members
Group memberships
Organization memberships
Organization subscriptions
Personal views
Personal macros - End users
Organization memberships - User fields
Groups and Organizations
- Members
- Subscribers
- Organization fields
Optional data coverage
Views
- Shared views
Macros
- Shared macros
Triggers
Automations