Zendesk backup coverage

Keepit backs up the following Zendesk data:

Required data coverage

Tickets

  • Ticket comments and attachments
  • Ticket fields (custom and standard)
  • Ticket forms
  • Archived tickets

Users

  • Team members
    Group memberships
    Organization memberships
    Organization subscriptions
    Personal views
    Personal macros
  • End users
    Organization memberships
  • User fields

Groups and Organizations

  • Members
  • Subscribers
  • Organization fields

Optional data coverage

Views

  • Shared views

Macros

  • Shared macros

Triggers

Automations