The table below shows the detailed backup and restore coverage of the latest version of Keepit for Jira Cloud (V1).

Backup and restore scope

This version does not support custom backup or restore configurations. All data in the Jira instance will be included in any backup or full restore operation.

• Users: The backup includes users from the whole organization, not just users of individual Jira sites.
• Groups: The backup includes users of the whole organization, not just groups of individual Jira sites.
• Filters: Only filters shared with the user who authorized the connector are included in the backup.

Restore Limitations

Projects

Projects

• Projects can only be restored as company-managed projects.
• Project roles:
• Company-managed projects: All project roles can be restored.
• Team-managed projects: All project roles can be restored, except for predefined ones (Administrator, Viewer, Member)

Issues

Issue (work) type screen schemes and type schemes

• Restoring the relationship between issue (work) type screen schemes and projects is not supported.
• Restoring the relationship between issue (work) type schemes and projects is not supported.
• Restoring the relationships between issue (work) type screen schemes and issue (work) type schemes is not supported.

Issue type avatars

• Restoring the avatar image for issue types is not supported. 

 Issue custom fields

• Restoring the state of issue custom fields is not supported.
• Restoring the default value of custom field contexts is not supported. 
• Only the following issue properties are supported: issue type, summary, description, priority, assignee, reporter, and status (for company-managed projects).

Issue entities

• The following items are backed up as separate entities in the snapshot and can be restored individually: issue comments, watchers, attachments, parent links, and linked or child issues.

Issue field configurations & schemes:

• Restoring the relationships between field configurations, field configuration schemes, and other related entities is not supported.
• If a field configuration's relationship with a screen is deleted, we are currently unable to restore the relationship. 

Workflows

Workflows for issues or issue types within team-managed projects

• As of April 2025, the Jira API does not provide endpoints to retrieve information about workflows (transitions graph) for issues or issue types within team-managed projects. Currently, we can only obtain transition information for company-managed projects.  As a result, we may not be able to accurately restore the correct state of an issue. However, we can obtain the list of available issue statuses for the current issue and check if it is possible to reach the required status from the current one with a single transition.

Workflow schemes

• Restoring the relationship between workflow schemes and projects is not supported.

Deleted workflows

• We can only restore workflows that have been deleted, not update ones that still exist in Jira.

Screens

Screen tabs

• Restoring the order of screen tabs is not supported because the index (for each tab) is not available.

General

Statuses

• Restoring the relationship between statuses and projects is not supported.

Work item link types

• We can restore a deleted work item link type and update it to its initial state.
• If the link type was previously used in an issue, the relationship itself cannot be restored.

Time tracking

• We cover global time tracking settings. While time tracking details may also appear in individual issue definitions, we currently do not support restoring time tracking information at the issue level.

Group product access to groups

• Restoring Group Product Access is not supported. While restoring a group brings back its users, associated apps are not restored automatically. You will need to manually restore any apps after the group has been restored.