Backup and Recovery for Zendesk: Comprehensive Protection and Fast Recovery for Your Zendesk Support Data.

Do you back up Zendesk automations, triggers, macros, and views? You should! An accidental deletion or broken automation could risk your entire service workflow and the smooth functioning of your service organization. Retain control of your data and keep your service operations running smoothly with Keepit for Zendesk. 

  • Protect yourself against accidental deletion of triggers, automation, macros, and views
  • Achieve fast recovery of your data with smart search, file previewer, and versatile restore options
  • Restore your Zendesk tickets with all comments, custom fields, and attachments
  • Never worry about deleted data and archived users when your agents leave the organization – and ensure continued service with long-term retention of your Zendesk data

Download the Keepit for Zendesk Product Sheet

Are You Aware That Zendesk Does Not Back Up All of Your Data? 

  • Granular Restore: Zendesk does not give you the option for a granular restore of your data as Zendesk backup is built for disaster recovery. If a disaster happens and Zendesk performs a disaster recovery, you get your data back in, for example, a CSV or XML file. If you then need to recover a single, important ticket — you would be looking for a ticket in a massive haystack.  
  • Protect Workflows: Zendesk does not protect you against accidental deletion or breaking changes to your triggers, automations, macros, and views. If you have such workflows in place, and have built your entire support structure around them, suddenly losing access to them would result in chaos.
  • Unable to Access Zendesk Account: Consider the scenarios of your Zendesk account being inaccessible or your Zendesk subscription being canceled. You risk missing out on accessing business-critical data when you need it most.

Read the blog post: 5 costly problems you can only avoid by backing up your Zendesk data

The Best Coverage for Your Zendesk Data

Keepit for Zendesk gives you the best coverage to back up your Zendesk data.

Tickets

Ticket comments and attachments

Ticket fields (custom and standard)

Ticket forms

Users

Team members

Group memberships

Organization memberships

Organization subscriptions

Personal views

Personal macros

End users

Organization memberships

User fields

Groups

Members

Organizations

Members

Subscribers

Organization fields

Views 

Shared views 

Personal views 

Default views 

Macros 

Shared macros 

Personal macros 

Automations 

Automation coverage 

Triggers 

Trigger coverage 

Protect Automation 

  • We protect your critical triggers, automation, macros, and views from accidental deletion or breaking changes.  
  • You can simply restore to a time before the automation was deleted or changed.  
  • Search for your automation in the system, and with a few clicks, your automation is restored.    

Restore in minutes 

  • Get your Zendesk data back instantly with smart search, file preview, and granular restore functionalities.  
  • Save training time for your team with our easy-to-use and easy-to-restore tool.   
  • With point-in-time restore capability, restore your data from a previous snapshot. 
  • Access versatile restore options (with download capabilities for data objects and folders) and provide users with relevant and secure shareable links. 

Secure Backup 

  • Automated daily backup with industry-leading blockchain-based technology. 
  • Keepit's worldwide network of ISO 27001 certified data centers protect your Zendesk data with four copies in two locations per region. 
  • Keepit complies with the best security practices and is GDPR compliant: Explore Keepit Security 
  • Benefit from role-based access management to fine tune access permissions for specific user roles. 
  • Enable compliance and monitor activity with Audit Logs. 

Why Companies Globally Trust Us

Customers around the world have made Keepit their preferred SaaS data protection of choice. Here’s why they trust Keepit to keep their cloud data safe:

Data Availability 24/7

Never lose access to your data. With Keepit, 4 copies of your data is stored in our vendor-neutral cloud instead of public platforms like AWS, making Keepit a true third-party backup.

Always Secure: Know your data is safe. 

Our blockchain-based storage and file system ensures unparalleled security and ransomware protection – data is immutable and undeletable. 

The Complex, Made Simple 

Get up and running in minutes. Our simple interface requires no training, and you can integrate your systems with our API-First architecture.

Instant Search and Recovery

Get data back in seconds. Locate, preview, and restore with fast and granular search and restore features. Recovery doesn’t get simpler.

Cost Effective & Scalable 

Stay in control with enterprise scalability. One flat fee per user including unlimited data storage & retention. No hidden costs. 

Loved by Customers

I have been in the IT business for more than twenty years, and I’ve never before experienced an onboarding process that was executed with such speed and efficiency!

IT Systems Manager, Medical Research, The Danish Cancer Society

We needed an easy and cost-efficient setup that is still secure and is compliant with GDPR, while still providing 100 percent uptime. Therefore, we ended up with Keepit.

Head of IT, Alfred Talke GmbH & Co. KG

We have saved quite some files in Office365 through Keepit and it has never let us down. It's easy to use, easy to introduce to new IT staff and the team behind seems very willing and open for new suggestions to integrations.

Oliver D
Manager systems
200-500 employees

It's purely SAAS solution that does not require us to constantly purchase new hardware. It allows administrators to easily monitor, review and restore M365 data

Senior Global IT Infrastructure Specialist
Packaging & Containers
5000-10000 employees

Covers all our backup needs for the Office 365 suite - including Teams. Simplicity - easy to setup and get an overview

CTO
Education
5000 employees

Keepit SaaS M365 Powerful backup

Consultant
Computer & Network Security
1000 employees

Ready to start protecting Zendesk? 

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