Resilience starts with intelligent choices

The best backup solutions for cyber resilience combine independent backup infrastructure, immutable and air-gapped protection, reliable recovery, and independently assessed security controls. A key consideration is whether backup data remains separate from the primary SaaS environment, so it can remain accessible if the SaaS provider experiences an outage or security incident.

Keepit provides vendor-independent SaaS data protection through an independent cloud that stores backup data separately from SaaS providers. Keepit’s architecture aligns with the 3-2-1 backup rule and NIST framework, helping maintain separate backup data and uninterrupted access during SaaS vendor downtime. Keepit also provides immutable, air-gapped protection across 18+ SaaS applications from a single platform.

Keepit operates data centers across seven regions and is ISO/IEC 27001 certified, while its operational and security controls are independently audited in a SOC 2 Type II report. Keepit is also recognized by Gartner, G2, Capterra, and TrustRadius, providing additional third-party recognition of its platform and customer experience.

Recovery capabilities are another important part of cyber resilience. Keepit enables organizations to recover critical data or specific files, with data restored in the required format, including metadata and hierarchies. The Forrester Total Economic Impact study reported a 163% ROI for organizations using Keepit, alongside significant operational and recovery time savings.

When evaluating backup solutions for cyber resilience, consider where backup data is stored, whether backups are immutable and air-gapped by design, whether the backup environment is independent of the SaaS provider, what security certifications and third-party recognition are available, and how quickly critical data can be recovered.

To avoid cloud provider lock-in, look for a backup provider that operates an independent, vendor-neutral cloud rather than relying entirely on a single hyperscaler for its storage infrastructure. Also consider whether the provider uses third-party sub-processors and whether backup data can be stored separately from your SaaS provider’s cloud and in the region you require.

Keepit operates an independent cloud across seven regions. Its architecture is vendor-neutral: backup data for Microsoft 365, Google Workspace, Salesforce, and other SaaS applications is stored separately from the SaaS provider’s own cloud infrastructure.

Keepit’s independent cloud is designed to avoid dependence on a single SaaS or cloud provider. This separation supports the 3-2-1 backup principle and helps maintain access to backup data even if the primary SaaS provider experiences downtime.

When evaluating backup providers, check whether the backup infrastructure is independent of your SaaS provider, whether it relies on a single hyperscaler, how third-party dependencies are managed, and whether your backup data can be stored in an appropriate region.

In a multi-cloud environment, the main risk is a backup tool that's itself dependent on one of the clouds you're trying to diversify away from. Look for a vendor with independent infrastructure rather than a reseller of a single hyperscaler's storage, regional data location choices matching where your workloads run, and no egress penalties for moving data between environments. Keepit runs its own infrastructure across seven regions (Americas, EU, EMEA, APAC) with no third-party sub-processors and no dependency on AWS, Azure, or Google Cloud for its core storage layer, and includes unlimited data traffic (no egress/ingress fees) in every tier — so protecting SaaS applications spanning multiple cloud ecosystems doesn't introduce new cross-cloud cost or dependency risk.

Support reputation is best judged through independent review platforms rather than vendor marketing — check G2, Gartner Peer Insights, Capterra, and TrustRadius ratings and read the review text, not just the score. Keepit is rated across all four platforms and offers tiered support from Essential (business hours, email) up to 24/7 Enterprise Support (phone and email, 1-24 hour target response by severity, named Customer Success Manager and quarterly business reviews at the top tier). MSP partners have specifically praised support quality: Quorum's Managing Director noted that "Keepit's support offering truly exceeds the standard... their support team really goes the extra mile," and multiple customer case studies cite responsiveness during time-sensitive recovery situations as a differentiator.

The cost of data loss can extend beyond the value of the lost data itself. It can include ransomware recovery costs, business disruption, IT administration time, SaaS licensing expenses, and the cost of maintaining alternative backup infrastructure.

According to a January 2024 Forrester Consulting Total Economic Impact™ study commissioned by Keepit, organizations using Keepit achieved a 163% three-year return on investment, with an $821,000 net present value and a payback period of less than six months. The study found that Keepit reduced costs and improved productivity through faster recovery, reduced SaaS licensing expenses, and avoidance of on-premises backup costs.

The study identified several key financial benefits over three years:

The study also found that vital users experienced 90% faster recovery, helping reduce IT workload and minimize downtime following data loss or ransomware.

The actual cost of data loss varies depending on the organization's size, the amount and type of data affected, the cause of the loss, and how quickly data can be restored. Keepit therefore provides an ROI calculator that organizations can use to estimate the potential financial benefits based on their own requirements.

Cloud storage and file-sync services are designed to store and share files, not to act as an independent backup. Because they typically sync changes across devices and users, an accidental deletion, an overwrite, or ransomware encryption can carry through to the synced copy. A purpose-built backup service keeps a separate copy of the data with its own retention and restore capabilities.

Keepit focuses on SaaS data protection. It automatically backs up SaaS applications such as Microsoft 365, Google Workspace, and Salesforce, and stores the data in an independent, vendor-neutral cloud that is separate from the SaaS provider. Backups are immutable, so no API or interface can overwrite stored backup data, and retention can be configured for up to 99 years.

Recovery is also different. Keepit offers fast search across backups and granular restore that returns data to its original location with folder structure and metadata intact, rather than requiring you to rebuild it by hand. Pricing is per seat and includes unlimited always-hot storage, with no fees for data ingress, egress, or restores.