Backup and Recovery for Jira Service Management
Compliance, long-term retention and fast recovery for mission-critical service data
Why back up Jira Service Management?
Your data is your responsibility
Atlassian operates under a shared responsibility model. It is responsible for the security and availability of the service, but you are responsible for your data, configurations, access, and compliance. Neglecting your responsibility is a business risk.
Native recovery options are not enough
Atlassian native options aren’t built for full, compliant data protection — limited retention, manual backups, and no granular recovery leave critical service data exposed to deletion, corruption, and recovery gaps when it matters most.
There is a high risk of a ripple effect
Today, most JSM customers are on-premises, but Atlassian is going cloud-only. Current customers will have to migrate by March 2029 at the latest. That means customers will need to adapt their backup and recovery strategy as they migrate to avoid disruption.
Top benefits
Time-saving usability
Easy to implement and intuitive, Keepit requires minimal expertise to use — while delivering confidence in your ability to swiftly recover your data whenever you need it.
Confidence that you can recover
We guarantee direct access to all your data and automated, immutable backups. You can be certain your data can't be modified or deleted, and that it’s always at your fingertips..
Centralized management
A unified platform for all backups across Atlassian and other critical SaaS applications — provides transparency, visibility, and easy reporting for managers and leadership.
The all-inclusive Keepit platform
End-to-end infrastructure management
Data traffic: No egress, ingress, or transaction fees
Storage (immutable backup and retention)
Installation (100% cloud based: no hardware, no upgrades)
Maintenance, support, and updates
Automatic backups
Security: Immutability, ransomware prevention with entire snapshot restore
Compliance: HIPAA/HITRUST, FINRA, FISMA, GDPR, NIS2
Monitoring data to detect anomalies
Minimal account administration
Backup coverage for Jira Service Management
- Components
- Form templates
- Organizations
- Avatar
- Properties
- Issues
- Work types
- Roles
- Queues*
- Requests
- Request types
- Versions
*Backup only
- Global Statuses
- Global Icons*
- Object Schema
- Object Types
- Object Attributes
- Objects
- Schema Statuses
*Backup only
- Request
- Request Attachments
- Request Comments
- Request Remote Links
- Request Votes*
- Request Watchers
- Request Participants
- Request Worklogs
- Child Requests
- Linked Requests
- SLAs*
*Backup only
- Issue
- Issue Attachments
- Issue Comments
- Issue Remote Links
- Issue Votes*
- Issue Watchers
- Issue Worklogs
- Child Issues
- Linked Issues
*Backup only
We continuously extend our capabilities. Find the complete, current coverage here.
“We needed an easy and cost-efficient setup that was secure, GDPR compliant, and which provided 100% uptime. That’s why we chose Keepit.”
Nenad Ljubetic
Head of IT, TALKE Group Germany
Why companies globally trust us
With Keepit, data is stored in our vendor-neutral cloud instead of public platforms like AWS, making Keepit a true third-party backup.
- Vendor-independent cloud
- Mirrored infrastructure
- In line with the 3-2-1 backup rule and NIST framework
Find what you need quickly and restore individual records or entire application datasets in a few clicks.
- Fast, easy, and granular restore
- Rapid search and eDiscovery
- Preview files securely
- Secure file sharing
- Recover data intelligently
- Top-tier coverage
Prevent attackers from manipulating your backups and minimize the risk of data breach with reliable security.
- Certified, cloud-native design
- Resilient and immutable
- Always-on compliance
- Protect data in transit and at rest
- Configure retention policies
- Control access rights
- Monitor data to detect anomalies
Never worry about overage costs or hidden surprises with simple and predictable pricing that saves you money.
- Easy to budget
- Software and admin savings
- Drop unnecessary licensing costs
- Upgrades and maintenance included
- No hidden costs
- Revolutionary storage efficiency
- Scale with ease
Minimize deployment efforts
and significantly reduce admin time with a simple platform made to improve efficiencies.
- Truly simple and intuitive
- Less effort, more efficiency
- Easy deployment
- Set and forget
- Reduce admin time
- Quick and responsive support
Frequently asked questions
Jira Service Management offers limited native backup options and no comprehensive recovery capabilities. As a mission-critical service tool, the risk of human errors and accidental deletion cannot be neglected. Research shows that over 70% of data loss incidents are caused by human errors. Protecting and making sure Jira Service Management data is recoverable protects your business, your reputation, and ensures continuity.
Keepit offers simple, per-seat pricing. Full conditions depend on the service package you choose. For more details, visit our pricing page.
Awarded for its broad SaaS coverage, impenetrable architecture, and ease-of-use, Keepit ensures that your Jira Service Management data is backed up and swiftly recoverable at all times, minimizing the impact of data loss and the burden of recovery on your teams.
Your data will be securely stored in Keepit’s independent cloud. We run our own data centers, operate on our own hardware, and our own people manage the infrastructure.
To ensure data sovereignty, we have seven data center regions in:
- Americas: Washington D.C., USA and Toronto, Canada
- Europe: London, United Kingdom and Zurich, Switzerland
- EU: Copenhagen, Denmark, and Frankfurt, Germany
- Asia-Pacific: Sydney, Australia
Once a customer chooses a Keepit region for backup, their data never leaves that region. Not only does Keepit guarantee that backup data will always stay in that region, but no processes exist that could even transfer backup data out of that region (aside from customer-initiated restores and downloads, of course). Should systems in a region ever need to be moved out of that jurisdiction, Keepit will negotiate the move with all affected customers prior to execution.