Backup and recovery for Salesforce

Eliminate data loss repercussions: Get all your data back in an instant with automated daily backups, unlimited storage, and fast recovery

Why back up Salesforce?

Shared responsibility

Salesforce isn’t responsible for your lost data. They say "keep a regular backup of your data and to do a manual point-in-time backup before you proceed with any major data project.”

Accidental deletions

70% of data loss is from human error. Users and administrators can delete or modify large amounts of data. Many of these changes are not reversible and data can be lost without a backup.

Poor and costly recovery

Salesforce’s recycle bin only stores deleted records for 15 days. After that, native backup costs $10,000 per restore per org. Each recovery request takes 6 to 8 weeks. How long can you wait?

Read our blog on why backup for Salesforce

Top benefits

Speed 

Time is a key factor in data recovery. Our search makes it easy to find, preview, and restore the data you need from any time across snapshots.

Full restore

Get a full restore of Salesforce data across production and sandbox environments with all your objects, fields, and records. Recover what you need.

Security

Your automated daily backups are safely stored in an immutable format, making encryption or deletion impossible, meaning you’re safe from ransomware.

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Your data deserves the best coverage

Objects

  • Custom objects
  • Account
  • Campaign
  • Campaign member
  • Case
  • Contact
  • Event
  • Lead
  • Note
  • Opportunity
  • Task

Files and attachments

  • Files attached to record from Lightning Experience
  • Files attached to record from Salesforce Classic
  • Files uploaded to record from Salesforce organization

Object metadata

  • Parent-child relationship
  • Field configuration
  • General information
  • Site content types

The all-inclusive Keepit platform

What's included:

User

End-to-end infrastructure management

Data traffic: No egress, ingress, or transaction fees

Storage (immutable backup and retention)

Installation (100% cloud based: no hardware, no upgrades)

Maintenance, support, and updates

Automatic backups

Security: Immutability, ransomware prevention with entire snapshot restore

Compliance: HIPAA/HITRUST, FINRA, FISMA, GDPR, NIS2

Monitoring data to detect anomalies

Minimal account administration

How Keepit helps you

Dedicated independent cloud 

Most alternative cloud backup solutions store your backed-up data on the same public cloud infrastructure that hosts your primary data, which potentially exposes your company to several risks.

With Keepit, your company’s backup data is stored on an independent cloud infrastructure in two mirrored data centers in the data center region of your choice, ensuring data availability and sovereignty.

Building our own independent cloud allows Keepit to manage supply chain risks and provides tremendous control over costs, which enables us to offer unlimited hot storage and predictable “all-in” pricing.

Granular and full restore

Data recovery is made easy and fast with Keepit. Choose a specific point in time and roll back all data objects, metadata, files, and attachments in one go.

Restore capabilities:

  • In-place restore
  • Restore records to a different environment
  • Restore multiple records in bulk along with their related records
  • Restore only specific fields of records
  • Anonymize fields with dummy data
  • Download
  • Shareable Links

Sandbox seeding

Keep your production data safe with the ability to backup and restore data from your production environment to your sandbox.

Test and deploy code confidently without the risk of crashing your production data.

You can also anonymize data in your sandbox, which is very handy when you are working with Salesforce consultants.

Easy setup, low maintenance

Get started in few minutes

Get started and configure your first backup in just a few minutes. Once deployed, it is a set-and-forget backup solution that runs reliantly in the background, so you can focus on other tasks.

Intuitive user interface

The user interface is simple, intuitive, and easy to use. No training is needed, saving you time and skilled technical resources.

API-first

You can integrate Keepit with your existing systems thanks to our API-first approach.

Streamline data governance

Audit Logs. Track any user activity inside the Keepit platform, allowing you to monitor, review, and investigate any potential breaches.

Job Monitor. Detect abnormalities in the job monitor and discover changes on a snapshot basis as well as the number of changes made.

Data Sovereignty. Keepit operates its own data centers in multiple regions globally, helping you meet sovereignty requirements.

The Right to be Forgotten. Stay fully compliant with GDPR by preventing data from being previewed, downloaded, and restored to your production database.

Security Controls. Manage who has access to data and what permissions they have with granular Role Based Access Controls (RBAC) and ensure strong authentication with MFA and SSO.

Dedicated and unlimited storage

The Keepit infrastructure runs on software that was designed and built from the ground up by our team.

Blockchain-like Merkle tree structure

We created a uniquely powerful architecture that employs a blockchain-like Merkle tree structure that allows you to store data in an immutable format to prevent attackers from manipulating your backups so you can recover quickly with uncompromised backups.

"Incremental forever"

The architecture also employs an innovative “incremental forever” approach that delivers performance and cost benefits such as unlimited hot storage, no data tiering, unlimited archiving, and no snapshot expiration. These benefits would simply not be possible to provide on general-purpose storage services.

Why companies globally trust us

Business continuity

With Keepit, data is stored in our vendor-neutral cloud instead of public platforms like AWS, making Keepit a true third-party backup.

  • Vendor-independent cloud
  • Mirrored infrastructure
  • In line with the 3-2-1 backup rule and NIST framework

Instant recovery

Find what you need quickly and restore individual records or entire application datasets in a few clicks.

  • Fast, easy, and granular restore
  • Rapid search and eDiscovery
  • Preview files securely
  • Secure file sharing
  • Recover data intelligently
  • Top-tier coverage

Leading security

Prevent attackers from manipulating 

your backups and minimize the risk of data breach with reliable security.

  • Certified, cloud-native design
  • Resilient and immutable
  • Always-on compliance
  • Protect data in transit and at rest
  • Configure retention policies
  • Control access rights
  • Monitor data to detect anomalies

Cost effectiveness

Never worry about overage costs or hidden surprises with simple and predictable pricing that saves you money.

  • Easy to budget
  • Software and admin savings
  • Drop unnecessary licensing costs
  • Upgrades and maintenance included
  • No hidden costs
  • Revolutionary storage efficiency
  • Scale with ease

Outstanding simplicity

Minimize deployment efforts 

and significantly reduce admin time with a simple platform made to improve efficiencies.

  • Truly simple and intuitive
  • Less effort, more efficiency
  • Easy deployment
  • Set and forget
  • Reduce admin time
  • Quick and responsive support
“Keepit truly is a simple-to-understand and user-centric solution for any scaling enterprise.”

Stefan Toefferl

Senior Data Center Engineer, ALPLA 

Frequently asked questions

Does Salesforce backup data?

No. Salesforce does not take responsibility and cannot guarantee that you get 100% of your data back in case of data loss. On Salesforce’s own website, they state: “It is recommended that you keep a regular backup of your data and to do a manual point-in-time backup before you proceed with any major data project within your organization.”

Why do we need to backup Salesforce data and metadata?

Many organizations use Salesforce to manage their sales cycle and customer relations. Most of those records and objects are essential for business continuity and would be disastrous to lose. Salesforce does not protect you if you lose data due to human error, ransomware, or other outage scenarios. While Salesforce does offer its own recovery service, it comes with high recovery costs and poor recovery times. To avoid data loss, Salesforce recommends investing in a third-party backup and recovery service.

What Salesforce data is covered with Keepit?

Keepit for Salesforce covers:

  • Standard and Custom Objects
  • Files & Attachments
  • Object metadata

Find the complete coverage on our Support site.

How does the Salesforce configuration work?

Once the connector is set up, you can configure the following items: 

  • Change the name of the connector. 
  • Configure the number of API requests usage 
  • Manage user access to the connector  
  • Limit the retention period of the connector 

Where will my data be stored?

Your data will be securely stored in Keepit’s independent cloud. We run our own data center regions, operate on our own hardware, and our own people manage the infrastructure.

To ensure data sovereignty, we have six data center regions in:

  • Americas: Washington D.C., USA & Toronto, Canada
  • Europe: London, United Kingdom
  • EU: Copenhagen, Denmark & Frankfurt, Germany,
  • Asia: Sydney, Australia

Once a customer chooses a Keepit region for backup, their data never leaves that region. Not only does Keepit guarantee that backup data will always go to that region, but no processes exist that could even transfer backup data out of that region (aside from customer-initiated restores and downloads, of course). Should systems in a region ever need to be moved out of that jurisdiction, then Keepit will negotiate the moves with all affected customers prior to execution.

How long are my backups kept?

Depending on the Service Offering you are choosing, Keepit retains your data for 1 year, with the Business Essentials Service Offering, or for an unlimited period, with the Enterprise Unlimited and Governance Plus Service Offerings. Visit our pricing page to learn more.

You can also set a custom retention period for your connector, but it cannot extend beyond the retention period that is assigned to your account. Read more on how it works on our Support site.

Can I use Salesforce backup along with my other Keepit services?

Yes, you can combine Salesforce backup with your other favorite SaaS app backups such as Microsoft 365, Entra ID (formerly Azure AD), Dynamics 365, Zendesk, Google Workspace, and others. Discover all Keepit Services and request a demo from our team of experts.