AI of the future: Holding the keys with agentic AI

When you think of AI, you probably don’t picture text-only models. You picture systems that can do things: take actions, make decisions, and change the state of your environment. That’s agentic AI. And agentic AI can be a lot like Hannibal Lecter — brilliant, helpful, and then, suddenly, a monster.

Action changes the risk profile. When software can act and not just advise or provide insights, the blast radius grows. Intelligence without reversibility is a risk multiplier. If you can’t roll it back, you don’t control it.

Treat agentic AI like a brilliant guest — welcome the help but hold on to the keys.

Three-part AI series recap 

In our first AI blog, AI of today, we highlighted how AI raises capability while lowering day-to-day control, and that independent, immutable backup with point-in-time rollback is the foundation for staying in control.

In our second AI blog, AI of tomorrow, we zoomed in on AI inside backup and recovery, including what Model Context Protocol (MCP) enables: AI can interrogate systems of record you already control (instead of becoming a new data store), and evolve safely from human-driven inspection to human-in-the-loop automation.

This third post looks further ahead: what fully agentic AI could enable in SaaS data protection and how to get the speed without surrendering the non-negotiables of independence, immutability, and testable rollback.

First, what is agentic AI? 

The term agentic comes from the word agency — the ability to act on behalf of. Agentic AI pursues goals by calling tools/APIs and then planning and executing multi-step workflows with minimal (or no) human intervention.

In content domains, it drafts and sends. In operations, it changes state: archives, moves, deletes, grants access, schedules jobs, and initiates restores. The difference from generative AI is one word: action.

The upside is obvious: 24/7 response, coordinated multi-step execution, faster time from intent to outcome. The downside is just as clear: If an agent gets it wrong, it can get a lot wrong, very quickly. That’s why we don’t ‘trust the genius’ and just release it; we restrict it. Immutability and rollback are the glass wall between brilliance and harm.

From insights to actions: The progression of AI’s ability to act

The arc is simple:

Tier 1: human-driven inspection → Tier 2: human-in-the-loop automation → Tier 3: fully agentic actions.

Most organizations live between tiers 1 and 2 today. Tier 3 is the destination, and the only responsible path is to extend (not weaken) your control model.

Simply put, the higher tier you go, the bigger the blast radius, and the more vital it is that you can prove what happened and undo it precisely and swiftly.

Autonomy is the next interface, control is the differentiator 

Agentic AI is the next interface layer for work. Not a feature. Not a chatbot. It’s a new way of operating where intent turns into action with minimal friction. That’s why it feels inevitable: Every team wants the speed, the coverage, and the ‘always on’ execution.

But here’s the reality: In the age of agents, the competitive advantage won’t come from who has the smartest model; it’ll come from who can govern change without slowing down.

Agentic AI doesn’t just make progress faster, it also makes mistakes faster, too. The winners won’t be the organizations that pretend mistakes won’t happen, they’ll be the ones that can:

Move fast → prove what happened → undo it precisely and quickly.

Control isn’t a brake, it’s what lets you accelerate safely. 

What agentic AI could enable in SaaS data protection 

Within tight boundaries, agentic AI could help teams respond faster and with more consistency, for example by:

• Proposing restore plans across multiple SaaS apps (including sequencing and preflight checks) based on a known-good point in time. 
• Quarantining suspected blast zones during an incident (e.g., freezing a scoped workspace or revoking specific tokens) while kicking off recovery runbooks. 
• Running continuous restore tests and reporting whether RPO/RTO targets are actually met in practice — not just on paper. 
• Assembling audit evidence packs (what changed, who did it, when, and why) and mapping them to compliance requirements.

The common thread: Actions should be explainable, bounded, and anchored in a trustworthy history you control.

Blast radius: Why rollback is non-negotiable 

Yes, agentic AI changes state — that’s the point. But the same power that accelerates execution can also widen the blast radius if something goes wrong. Without rollback, bad decisions become durable decisions.

Typical failure modes to plan for:

• Scope creep through tools: a change intended for one workspace touches an entire tenant because a parameter was too broad. 
• Hallucinated or stale parameters: the agent applies the wrong ID, scope, or timeframe and acts confidently. 
• Prompt injection: the agent accepts malicious or malformed input and ‘helpfully’ executes it. 
• Memory injection (MINJA): a form of indirect prompt injection where malicious instructions are hidden in data that the AI stores in its long-term memory (e.g., in a RAG database, user profile, or chat history). 
• Policy drift: rules evolve quietly, producing slow, silent loss that surfaces weeks later. 
• Identity mistakes: incorrect role or entitlement mapping leads to over-permissioned changes. 
• Automation loops: one agent’s ‘fix’ triggers another agent’s response, amplifying an error across systems.

Bottom line: If an agent can act, it can also act wrong — confidently and at scale. Rollback is the locked door, and without it, Lecter walks out. 

Rolling out agentic AI must-haves 

To safely roll out agentic AI without giving up control, you need the same three keys: an immutable source of truth, auditable actions, and rollback.

In practice, that means:

Independent, immutable system of record 

Agents should ground decisions in a vendor-independent, immutable history — not production snapshots or recycle bins. Every action must be traceable and reversible to a known-good state (or any point in time you can prove).

Least-privilege, scoped tools 

Expose only the minimum, tightly scoped actions an agent needs (for example, staged change plans with scoped parameters). Default to read-only. Write actions are explicit, rare, logged, and reversible. 

Approvals and guardrails

Codify policy as code, approval gates, and blast-radius limits. Practice with simulators and dry runs; keep a human in the loop for anything irreversible. 

Full auditability

Log tool calls, parameters, and outcomes so you can explain what happened and why — to operations, security, and regulators. Evidence is operational integrity. 

Reversibility by design

Every agentic path must terminate in a restorable state anchored in backup history. Rollback isn’t an afterthought; it’s the safety net that makes automation safe to scale. 

Point-in-time truth sets you free to innovate: 

• Start with bounded scopes and a defined rollback point. 
• Expand only when outcomes are repeatable and evidence is clean. 
• Treat rollback as the condition for speed, not the consequence of failure. 

Welcome the genius, keep the keys. 

Agentic AI doesn’t have to be chaotic, but it does have to be contained. When you have a trustworthy, immutable source of truth and rollback, you can take bigger swings and learn faster without losing control. And if it goes wrong, it’s not a catastrophe; it’s a reversal.

Rollback isn’t just protection, it’s what makes experimentation responsible. Agentic AI will be a force multiplier if every action can be explained, bounded, and rolled back. That’s how you get speed and safety at once.