Keepit Backup and Recovery for Docusign
Never lose a signed deal — keep contracts safe, recoverable, and compliant at all times
Why back up Docusign?
Protecting your data is your responsibility
While Docusign guarantees platform security and availability, customer-level data resilience — especially for documents, templates, and audit logs — is your responsibility.
There is a high risk of permanent data loss
Docusign does not provide a recoverable "Recycle Bin" or soft-delete functionality. Without a third-party backup solution, any permanent deletion or system error could result in irreversible data loss.
Ensure business continuity, security and compliance
Implementing a third-party backup strategy is essential — not optional — to ensure business continuity, security, and compliance for your Docusign deployment.
Top benefits
Time-saving usability
Easy to implement and intuitive, Keepit requires minimal expertise to use — while delivering confidence in your ability to swiftly recover your files and configurations whenever you need them.
Easily identify and preview records
Quickly identify the correct data or settings to recover with smart search and preview for data, metadata, files, and attachments.
Assured data integrity
With Keepit, you’re certain that your backups are immutable — they can’t be modified or deleted. Stored in our vendor-independent cloud, your data remains accessible at all times.
The all-inclusive Keepit platform
End-to-end infrastructure management
Data traffic: No egress, ingress, or transaction fees
Storage (immutable backup and retention)
Installation (100% cloud based: no hardware, no upgrades)
Maintenance, support, and updates
Automatic backups
Security: Immutability, ransomware prevention with entire snapshot restore
Compliance: HIPAA/HITRUST, FINRA, FISMA, GDPR, NIS2
Monitoring data to detect anomalies
Minimal account administration
Backup coverage for Docusign
- Account(s)*
- Envelope status*
- Comments*
- Custom fields*
- Documents*
- Certificates*
- Envelope metadata*
- Recipients*
- Templates**
- Comments
- Custom fields
- Documents
- Certificates
- Template metadata
- Tabs
- User data: Username, name, email
- Basic info: Address, user settings, custom user settings
- User data: Username, name, email
- Basic info: Address, user settings, custom user settings
- User Groups
- Membership
- Signing Groups
- Membership
- Permission profiles
- Membership
* Backup only
** Restore of full template
Find the complete coverage here: Docusign backup coverage.
“We needed an easy and cost-efficient setup that was secure, GDPR compliant, and which provided 100% uptime. That’s why we chose Keepit.”
Nenad Ljubetic
Head of IT, TALKE Group Germany
Why companies globally trust us
With Keepit, data is stored in our vendor-neutral cloud instead of public platforms like AWS, making Keepit a true third-party backup.
- Vendor-independent cloud
- Mirrored infrastructure
- In line with the 3-2-1 backup rule and NIST framework
Find what you need quickly and restore individual records or entire application datasets in a few clicks.
- Fast, easy, and granular restore
- Rapid search and eDiscovery
- Preview files securely
- Secure file sharing
- Recover data intelligently
- Top-tier coverage
Prevent attackers from manipulating your backups and minimize the risk of data breach with reliable security.
- Certified, cloud-native design
- Resilient and immutable
- Always-on compliance
- Protect data in transit and at rest
- Configure retention policies
- Control access rights
- Monitor data to detect anomalies
Never worry about overage costs or hidden surprises with simple and predictable pricing that saves you money.
- Easy to budget
- Software and admin savings
- Drop unnecessary licensing costs
- Upgrades and maintenance included
- No hidden costs
- Revolutionary storage efficiency
- Scale with ease
Minimize deployment efforts
and significantly reduce admin time with a simple platform made to improve efficiencies.
- Truly simple and intuitive
- Less effort, more efficiency
- Easy deployment
- Set and forget
- Reduce admin time
- Quick and responsive support
Frequently asked questions
While Docusign guarantees platform security and availability, customer-level data resilience — especially for documents, templates, and audit logs — is their your responsibility. To ensure continuity, compliance, and recoverability in case documents are stolen or mistakenly deleted, leveraging an independent backup and recovery solution like Keepit is essential.
Keepit offers simple, per-seat pricing. Full conditions depend on the service package you choose. For more details, visit our pricing page.
Awarded for its ease of use, Keepit ensures that Docusign data and settings are securely backed up and can be recovered swiftly in case of accidental loss or malicious attacks. Keepit effectively minimizes the impact of data loss and the burden of recovery on your teams. Learn more.
Your data will be securely stored in Keepit’s independent cloud. We run our own data centers , operate on our own hardware, and our own people manage the infrastructure.
To ensure data sovereignty, we have seven data center regions in:
- Americas: Washington D.C., USA and Toronto, Canada
- Europe: London, United Kingdom and Zurich, Switzerland
- EU: Copenhagen, Denmark and Frankfurt, Germany,
- Asia-Pacific: Sydney, Australia
Once a customer chooses a Keepit region for backup, their data never leaves that region. Not only does Keepit guarantee that backup data will always stay in that region, but no processes exist that could even transfer backup data out of that region (aside from customer-initiated restores and downloads, of course). Should systems in a region ever need to be moved out of that jurisdiction, Keepit will negotiate the move with all affected customers prior to execution.
Yes, to all the above.
Further, uniquely to Keepit, our staff and software development are also ISO27001 certified — not just our data centers as most vendors. Read more.