Salesforce support for images embedded in rich text fields

We support backup of images embedded within Salesforce rich text fields. This ensures that visual content inside rich text areas is properly preserved during backup and restore.

Supported image formats

• JPEG
• PNG
• PJPEG
• GIF

Salesforce limits embedded images to 1MB in size. These images are stored as Salesforce Attachments and are retrieved using the REST API.

What to expect

During your initial backup, and during every 30th job (which performs a full scan of your Salesforce org), our system will detect and store embedded images. Because Attachments (not Files) are not compatible with the Bulk API, each image is retrieved individually using the REST API.

This may temporarily increase your API usage and impact scan performance, particularly for orgs with a high volume of embedded images or attachments.

After the initial scan, performance should return to normal unless there are frequent changes or additions to embedded images or attachments.

To help manage your Salesforce API consumption, refer to our API usage optimization guide.