Salesforce backup coverage

Keepit’s backup platform is designed to provide comprehensive coverage across your Salesforce data and metadata, including Sales Cloud, Service Cloud, Platform, and select Industry Clouds.  This includes support for standard and custom objects, files, attachments, and key metadata configurations — where supported by Salesforce APIs.

Object data coverage

Standard and custom objects

All records and fields from standard (e.g., Accounts, Contacts, Cases, etc.) and custom objects are backed up, along with associated metadata such as validation rules, record types, and field definitions, where accessible.

Note: Backup coverage is based on what Salesforce makes accessible through its supported APIs (REST, Bulk, SOAP, and Metadata). Any object, field, configuration, or asset not exposed through these APIs, such as private folder items, certain event logs, or system-managed metadata, cannot be backed up.

Files and Attachments

• Files
  Modern file storage is fully supported. Files are backed up and restored using the bulk API, allowing for efficient processing across large volumes of data.
• Attachments
  Legacy file format that is supported by Keepit. Attachments are backed up and restored only when part of a related record. They cannot be restored individually but can be downloaded or shared.

Metadata

Keepit backs up metadata using the Salesforce Metadata API, which includes key configurations such as custom fields, record types, page layouts, validation rules, list views, flow and more.

This enables you to recover not just record data, but also the structure and business logic behind your Salesforce Org.

View Salesforce’s official metadata coverage report: Salesforce Metadata Coverage

Metadata Limitations

While Keepit strives for comprehensive coverage, some limitations stem from how Salesforce exposes metadata via its APIs. These are typically rare and tied to platform-level constraints.

• API-Limited Objects 
  Some standard or managed objects are not exposed via the Metadata API due to Salesforce-imposed restrictions. Access may vary by org configuration and API version.
• Non-Queryable or Unsupported Components 
  Some metadata types or objects, (e.g., User-specific list vies, private folders, event logs, etc.) are not queryable or supported through any Salesforce API.

See Salesforce’s list unsupported metadata types: Unsupported Metadata Types – Salesforce Metadata API