Keepit Platform

Temporary RSI report limitations for certain enterprise customers

We've implemented temporary limitations for large datasets to prevent system instability. 

This affects only a small number of enterprise customers.

What changed in release 10.13 (Nov 6, 2025)

RSI reports may show empty or partial results for affected accounts.

RSI (Recurrently Skipped Items) Reports

What fails: 

- Reports for connectors exceeding limits

Result

- Empty report downloads OR partial results (connectors over limit are skipped)

- 5 retry attempts per device before skipping

What you can do:

- Generate reports for individual connectors rather than bulk requests

- Escalate to us to help them to generate individual reports