Temporary search limitations for certain enterprise customers

We've implemented temporary search limitations for large datasets to prevent system instability.

This affects only a small number of enterprise customers.

Target resolution: End of January 2026 (possibly sooner)

What changed in release 10.13 (Nov 6, 2025)

We've added temporary search throttling limits to prevent out-of-memory crashes. When these limits are exceeded, searches now fail with error messages.

Error behavior:

• Cross-connector and root-level recursive searches will return throttling error for accounts with large datasets

Global search (cross-connector & root-Level)

What fails:

- Searching across all connectors from root level

- Root-level recursive searches on large devices

In these cases, we will show throttling error for recursive search.

What you can do:

- Navigate to specific folders before searching

- Use folder-level search (not from root)