Keepit Platform

Symptom 

Likely cause 

What to do 

Authentication no longer valid

App token expired 

Reauthenticate the app

"Missing permissions" warning 

App lacks the required capability 

Verify needed permissions are assigned to the app and reauthenticate the app 

Can’t remove an app 

App is in use and no replacement exists 

Add a compatible app first

Restore blocked due to missing write scopes 

Platform requires an app with restore capabilities 

Add app with restore capabilities and reauthenticate