User roles and permissions in PMC

Partner Management Console Permissions

The Partner Management Console (PMC) offers seven user roles that define the level of access a user account has.

The following table shows the available user roles and their permission sets:

Partner Management Console Permissions
Permission	MSP Partner			Reseller			SSO Admin
	MSP Full Admin	MSP Support	MSP Read Only	Reseller Full Admin	Reseller limited Admin	Reseller Read Only	SSO Admin
General Access
Overview page	✅	✅	✅	✅	✅	✅	❌
Accounts page	✅	✅	✅	✅	✅	✅	❌
Product portfolio page	✅	✅	✅	✅	✅	✅	❌
Seat usage	✅	✅	✅	✅	✅	✅	❌
Audit Log	✅	✅	❌	✅	✅	❌	❌
Account Management
Create customer account	✅	❌	❌	✅	✅	❌	❌
Create MSP partner account	❌	❌	❌	❌	❌	❌	❌
Create reseller account	❌	❌	❌	❌	❌	❌	❌
Edit account	✅	❌	❌	✅	✅	❌	❌
Delete account	✅	❌	❌	✅	✅	❌	❌
Revive account	✅	❌	❌	✅	✅	❌	❌
Edit legal entity	❌	❌	❌	❌	❌	❌	❌
Products
Create product	❌	❌	❌	❌	❌	❌	❌
Edit product	❌	❌	❌	❌	❌	❌	❌
Delete product	❌	❌	❌	❌	❌	❌	❌
Assign product	✅	❌	❌	✅	✅	❌	❌
Security Options
Configure SSO	✅	❌	❌	✅	❌	❌	✅
Enable MFA	✅	❌	❌	✅	❌	❌	❌
User Management
Сreate, edit, delete PMC users	✅	❌	❌	✅	❌	❌	❌
Сreate, edit, delete subaccounts users	✅	❌	❌	❌	❌	❌	❌
Connector Management
Access to customer data	✅	✅	❌	❌	❌	❌	❌
Configure connector	✅	✅	❌	❌	❌	❌	❌
Item restore	✅	✅	❌	❌	❌	❌	❌
Restore and import	✅	❌	❌	❌	❌	❌	❌

Help center - PMCBy

Keepit Backup & Recovery Permissions

MSP Full Admin and MSP Support can also access the Keepit platform. They can sign in to customer accounts from the PMC using their MSP partner credentials.

The following table shows permissions that the user roles have within the Keepit platform:

Knowledge base PMC

Keepit Backup & Recovery Permissions
Permission	MSP Partner Roles
	MSP Full Admin	MSP Support	MSP Read Only
Connector Management
Create connectors	✅	✅	❌
Configure connectors	✅	❌	❌
Reauthenticate connectors	✅	✅	❌
Delete connectors	✅	❌	❌
Monitoring
View Data Protection Dashboard	✅	✅	❌
View Data Monitoring Dashboard	✅	✅	❌
View Usage Dashboard	✅	✅	❌
View Job Monitor	✅	✅	❌
Data Management & Sharing
Browse connectors	✅	✅	❌
Preview and download files	✅	✅	❌
View public links	✅	✅	❌
Create public links	✅	✅	❌
Data Recovery
Restore in place: Skip	✅	✅	❌
Restore in place: Overview	✅	✅	❌
Restore in place: Rename	✅	✅	❌
Restore to folder	✅	✅	❌
Initiate item restore	✅	✅	❌
Restore to different location	✅	✅	❌
Compliance
View RTBF page	✅	❌	❌
Assign RTBF labels	✅	❌	❌
Generate compliance reports	✅	❌	❌
Auditing
View Audit Log	✅	✅	❌
User & Token Management
Create, edit, delete users	✅	❌	❌
Manage access to connectors	✅	❌	❌
Support Tickets
Manage all account tickets	✅	✅	❌
Account Security
View SSO configurations	✅	❌	❌
Create, edit, and delete SSO configurations	✅	❌	❌
Enable and configure MFA	✅	❌	❌
Create SIEM integrations	✅	❌	❌
Advanced Management
Advanced management	✅	❌	❌

Partner Management Console

User roles and permissions in PMC

Partner Management Console Permissions

User roles and permissions in PMC

Keepit Backup & Recovery Permissions

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