Requirements for setting up a Microsoft 365 backup
Create a Microsoft 365 connector
Configure your Microsoft 365 backup
Selecting users for Exchange and OneDrive backup
Multi-Geo support for your Microsoft 365 connector
Calculate the amount of data you have in Microsoft 365
Service account requirements
How admin user credentials are used in Keepit
Removing the admin role from the Microsoft 365 backup account
Permissions for Microsoft 365 Backup and Restore
Can the service account used for the backup have MFA enabled?
Preparing for Teams Chats backup
Create an app registration in Entra ID
Connect your Entra app registration to Keepit
Generate a certificate for your Entra ID app registration
Microsoft 365 backup coverage
Microsoft 365 Groups and Teams backup coverage
Does Keepit back up data on Litigation Hold?
Does Keepit back up inactive mailboxes?
Does Keepit support Legacy Authentication?
About the Microsoft 365 backup
How Keepit processes data in Microsoft 365
What happens to backups after Microsoft 365 tenant-to-tenant migration
Why snapshot size may be smaller from amount of data seen in Microsoft 365
Seats in a Microsoft 365 connector
How Microsoft products are counted as Keepit seats
What counts as a seat in a Microsoft 365 connector
Tenant missing Microsoft 365 licenses
Missing data areas in your Microsoft 365 connector configuration?
What happens to Microsoft 365 data when I use the Restore Wizard?
What happens to Microsoft 365 data when I perform an Item Restore?
Recover Exchange, OneDrive, and Teams Chats
Restore Exchange data with the Restore Wizard
Restore OneDrive data with the Restore Wizard
Restore OneDrive file versions
Recover an existing Microsoft 365 user
Recover a deleted Microsoft 365 user
How restored Outlook emails are sorted
Move or copy an item from a restored folder to a different one
Recover data using the PST download
Recover SharePoint data
Best practices for restoring SharePoint data
Restore SharePoint sites with the Restore Wizard
Can I restore any part of my SharePoint data?
Restoring SharePoint data with an advanced backup configuration
Restore SharePoint item and file versions
Restoring SharePoint term store
Recover Groups & Teams data
Restore Groups & Teams data with the Restore Wizard
Restore team channels and posts
Throttling and what can be done
My Microsoft 365 connector's authentication is no longer valid
I authenticated my Microsoft 365 connector with the wrong account
Teams channel posts are not being backed up
Teams channel failed to restore
Teams planner is not restoring
Not all of my dynamic group data is backed up
Public folder failed to restore
At this time, Teams chats can only be previewed, downloaded, or shared.
For details on how to download Teams chats data, go to Download Microsoft 365 data.
For details on how to create a public link with Teams chats data, go to Share data with a public link.